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ERIE Tops in the J.D. Power 2023 U.S. Property Claims Satisfaction Study

By April 5, 2023No Comments

When you need us, we are here for you. That’s been our commitment for nearly 100 years.

And homeowners insurance customers surveyed in the J.D. Power 2023 U.S. Property Claims Satisfaction Study recognize we’re delivering on that promise.

Erie Insurance ranked highest in customer satisfaction among property and casualty (P&C) insurers in the home insurance claims experience. Our score: 912 on J.D. Power’s 1,000-point scale.

That’s 38 points higher than the industry average in customer satisfaction with the 2023 home insurance claims experience, and a 30-point jump for ERIE from 2022.

Above All in Service

“Since our beginning in 1925, Erie Insurance has been built on the promise to be Above All in Service,” shared Lorianne Feltz, executive vice president, Claims & Customer Service. “Today, ERIE is still guided by a responsibility to those who depend on us to be there when they need us most.”

With our customers at the center of all we do, ERIE also achieved the highest scores in four of the five J.D. Power 2023 U.S Property Claims Satisfaction Study factors: settlement, claim servicing, first notice of loss and the estimation process.

“When we’re involved in a claim, it’s often one of our customer’s worst days,” explained Cody Cook, senior vice president, Claims. “We’re grateful for our highly trained, empathetic adjusters who bring you, our customers, back to pre-loss condition—as well as for our agents who sell the right coverage to fit your needs.”

Want to Connect With an ERIE Agent?

At ERIE, we’ve been working side-by-side with the best agents in the business for nearly 100 years. Over 13,000 independent agents are responsible for more than 6 million policies in force today, showing that customers trust our agents to help them with their insurance needs. Find an ERIE agent in your neighborhood and get in touch.

More About the Study

The J.D. Power 2023 U.S. Property Claims Satisfaction Study measures satisfaction with the property claims experience among insurance customers who have filed a claim for damages by examining five factors: settlement; claim servicing; first notice of loss; estimation process; and repair process. The study is based on responses from 5,343 homeowner insurance customers who filed a claim within the previous nine months. The study was fielded December 2021 through December 2022.

For J.D. Power 2023 award information, visit

ERIE® insurance products and services are provided by one or more of the following insurers: Erie Insurance Exchange, Erie Insurance Company, Erie Insurance Property & Casualty Company, Flagship City Insurance Company and Erie Family Life Insurance Company (home offices: Erie, Pennsylvania) or Erie Insurance Company of New York (home office: Rochester, New York).  The companies within the Erie Insurance Group are not licensed to operate in all states. Refer to the company licensure and states of operation information.

The insurance products and rates, if applicable, described in this blog are in effect as of July 2022 and may be changed at any time. 

Insurance products are subject to terms, conditions and exclusions not described in this blog. The policy contains the specific details of the coverages, terms, conditions and exclusions. 

The insurance products and services described in this blog are not offered in all states.  ERIE life insurance and annuity products are not available in New York.  ERIE Medicare supplement products are not available in the District of Columbia or New York.  ERIE long term care products are not available in the District of Columbia and New York. 

Eligibility will be determined at the time of application based upon applicable underwriting guidelines and rules in effect at that time.

Your ERIE agent can offer you practical guidance and answer questions you may have before you buy.